Refund Policy

1. Strategy Sessions And Consultations

Strategy sessions and consultations are scheduled time on the calendar. Payments for these sessions are generally non refundable once the session is confirmed, since that time is held specifically for you.

If you need to reschedule, you can reach out as early as possible. Reasonable efforts will be made to find a new time that works for both sides.

2. Digital Products And Resources

Digital products such as templates, guides, or on demand resources are delivered electronically. Because access is provided immediately, these products are typically non refundable.

3. Programs Or Multi Session Services

For longer programs or multi session services, specific payment and refund terms will be shared at the time of enrollment. Those terms will apply in addition to this policy.

4. Technical Issues

If there is a technical problem that prevents you from accessing a digital product you purchased, you can contact support for help. Reasonable attempts will be made to restore access or provide an alternative solution.

5. When Exceptions May Be Considered

Refund requests are reviewed on a case by case basis. The goal is to be fair and clear while honoring the time, labor, and preparation that goes into serving each client.

6. Contact

If you have questions about this Refund Policy or would like to request support with a specific purchase, you can reach the team at support@rollingwithkeke.com.